Privacy policy

Who We Are

D.Razo Entertainment is a family-run event entertainment company specializing in Quinceañeras, Sweet 16s, and weddings. You can learn more about us at drazoentertainment.com.

2. What We Collect

Contact Information: Names, phone numbers, email addresses — provided when you request information, book services, or opt in.

SMS Interaction Data: Records of clicks, replies (e.g., STOP, HELP), message delivery statuses.

Website Usage: Browsing behavior, IP addresses, and cookies, if used.

3. How We Use Your Information

We use personal data to:

Respond to inquiries, send quotes, and schedule appointments.

Confirm bookings and provide event details.

Send reminders (quotes, meetings, etc.).

Conduct customer service follow-ups.

Improve our services through feedback and analytics.

Only individuals who directly reach out to us or opt in receive communications.

4. SMS Messaging & Opt-Out

We only send SMS messages in the course of business where recipients have opted in.

To stop receiving SMS messages, reply STOP at any time. This will end all SMS communications.

For help with messaging, reply HELP, or contact us at: [email protected]

If you opt out, your phone number will be immediately removed from SMS communications but may remain in our system for other business purposes unless you request removal.

5. Data Retention

SMS consent and interaction records: Retained for up to 24 months from last message or as required by law.

Service-related records (e.g., quotes, contracts): Retained for up to 5 years for legal and business needs.

After retention periods, data is anonymized or deleted.

6. Third-Party Service Providers

We may share your data with trusted partners who help us deliver services—like email platforms, SMS gateways, analytics, or booking tools. They’re bound by contracts and only process data for our purposes.

7. Your Rights

Depending on your jurisdiction, you may:

Request access, correction, deletion, or restriction of your data.

Object to SMS communications or withdraw consent.

Lodge a complaint with your relevant data protection authority.

8. Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, or loss.

9. Changes to This Policy

We may update this policy occasionally. The Effective Date will reflect the most recent version.